VeriShow a leading developer of real-time communications technology, today announced a partnership agreement with AllCall Multi-Channel Outsource BDC. As part of the agreement, AllCall will utilize VeriShow’s industry leading real-time communications platform-as-a-service (PaaS), as the digital messaging platform for their agents. This new partnership will create a unique automotive interactive experience and enhance the way virtual agents securely communicate, view, share, and collaborate with visitors on a dealership’s website. The agreement will allow dealerships of all sizes to have fully managed virtual agents initiate a connected car buying experience.
This agreement improves lead generation and communication processes by enabling AllCall agents to talk, chat, co-browse, video-chat and e-contract with visitors and then submit a qualified lead to the dealership.
- AllCall will allow dealerships to offer visitors personalized website engagement, helping them stand out from the competition by delivering a superior website experience to customers.
- AllCall agents deliver real-time customer engagement by deploying VeriShow’s capabilities for vehicle shoppers using embedded collaboration within their website to include: behavior targeting, instant messaging, mobile texting, voice and video chat/conference, document sharing and e-contracting.
- AllCall integrates naturally within dealerships internet sales process and can export data to CRM and lending providers, to bring new collaboration capabilities to online car shoppers nationally.
“As a leading provider of outsourced BDC services, AllCall is the ideal organization to partner with. Integrating our real-time collaboration capabilities with their experienced BDC call center agents, creates an automotive first, live agents than can start desking a deal.” said Andrew Compton VP of VeriShow Automotive. “Depending on the dealer’s wishes, we can handle the first click, to final contract e-signature and anything in between.”
Greg Wells, President of AllCall and 28 year industry veteran said, “We’ve been researching technology that would provide a richer user experience than just phone or chat. Some of my agents have been working with the same dealers for 5 years, which is longer than some of the dealer’s sales staff. We knew if on the initial contact, we could engage the visitor in a more meaningful way, we’d increase showroom appointments for our dealers and add value. With the VeriShow technology we can take the next step, like video chatting with a visitor and helping them complete documents online. Pushing the boundaries of communications, while leveraging our existing BDC skills, and evolving with technology, is what this partnership is about.”
‘We selected VeriShow to replace our previous communication vendor in order to leverage the extensive features their platform provides. While doing our research we found VeriShow is uniquely positioned to help us launch our new Virtual Deal service. This combined with VeriShow’s ability to record and play back the video-chat for our dealers all factored in our decision to select this platform.” Said Greg Wells.
“The timing of this agreement is perfect. Dealers are busier than ever, consumers are ready, the technology is ready, and Greg recognized the opportunity.” Said Yuval Moed, CEO of VeriShow. “Having an industry veteran like Greg and AllCall as a partner with VeriShow made sense. This creates new opportunities for VeriShow to expand our services for our OEM and website clients, as well as our dealer groups and third-party marketplaces we support.
About VeriShow Automotive: https://www.verishowautomotive.com/ Founded in 2014, VeriShow Automotive provides cloud communication and real-time collaboration for automotive dealerships, with a focus on; voice, chat, mobile text, video-chat, co-browse and document sharing.
About AllCall Multi-Channel Outsource BDC: http://www.myallcall.com/ Founded in 2009, AllCall is an automotive specialty contact center providing dealers the best possible communication experience with their prospects.”We are more like a BDC in a dealership than the popular automotive call centers” says Wells. The focus of AllCall is business development, appointment setting and virtual deal management. Agents are communication experts trained on multiple communication technologies, voice calls, online chats and video-chats. Services include inbound/outbound sales and service lead management and follow up.