BDC
Solutions
All Solutions Include
DEDICATED BDC MANAGER
You will have your own dedicated AllCall manager and team of agents. We are an extension of your team.
ALLCALL TECHNOLOGY
Our multi-channel applications give our agents the technology needed to manage engagement at a high level across all channels.
ROBUST REPORTING
AllCall technology tracks the outcome of every call we make. Reporting on the outcome of calls, connection rates and conversion rates in real time.
INTERNET SOLUTIONS
STAGE ONE INTERNET
Intense 10 Day Connection Process- Multi-Channel Messages
- Personalized Messages
- Update Your CRM
- High Connection Rate
- Texting + $1
- Personalized Video + $3
STAGE TWO INTERNET
75 Day Extended Long Term Follow Up- About 20% of your leads will roll to STAGE TWO
- Day 15,25,35,45,55 and 75 call and automated email
- Update CRM when we make contact.
- Voicemail and email with every call
PURPLE CLOUD
24/7 Live Chat and Texting Operators- Concierge Level Interaction
- Leads Are Assigned To Your AllCall Agents For Follow Up Appointment Setting and Servicing
- Multi-Lingual
- Powered By Purple Cloud
Inbound and Outbound Calls
PHONE UPS
Converting Calls To Car Deals- 30 second ATA
- Logged in your CRM
- 15 Day Follow Up
- Average Show to Lead Over 40%
SERVICE APPOINTMENT SETTING
Concierge Level CX- 30 Second ATA
- Logged in your online scheduler
- Update CRM when we make contact.
- Voicemail and email with every call
OUTBOUND
Database Marketing- Email Invitation
- Three Call Attempts
- Voicemail and Email
- VIP Appointments
- Detailed Reporting
- Excellent ROI
F.A.Q.
Are your phone agents in the US?
Yes. We are located in Danville KY
How long are the terms of your agreements?
Our agreements are month to month after a 90 day onboarding period. We ask for a 30 day notice should you decide to go in a different direction.
Do you have bilingual agents?
Yes. We have Spanish speaking agents who are located with us in Danville.
Can you use our process and scripts?
Absolutely! We can mirror your CRM processes in our software and and always update your CRM when we make contact with your customer.
Why a 10 day process for Internet leads?
There are several reasons the primaru being that connection happens in the first ten days over 80% of the time. Secondly we have found that customers who engage after 10 days do so when they are ready and spending man hours chasing non-responsive customers is a poor use of everyones time, efforts and money.
Do you work in our CRM?
Yes. We work Stage One leads in your CRM. In the Stage 2 and outbound campaigns we update your CRM when we make contact.
Service appointemtns are scheduled in your CRM or online scheduling tool.