by Corbyn Denson | May 4, 2021 | BDC Blog, Staffing Blog
In the first blog on the Eight Cylinders of the BDC, we established that a successful and profitable BDC starts with the team. To perform at a high level, BDCs need high level performers. The BDC needs high-level performers on the frontline as well. BDC success lays...
by Corbyn Denson | Apr 27, 2021 | BDC Blog, Staffing Blog
Just like an engine, any highly effective and profitable BDC is made up of eight cylinders. If one cylinder malfunctions, the rest are obsolete. These critical elements of your Business Development operation work together to deliver concierge-level service to your...
by Corbyn Denson | Apr 20, 2021 | BDC Blog, Leadership Blog, Staffing Blog
Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and everything they say is leading the customer towards a signature on a dotted line. BDC Agents may have the...
by Corbyn Denson | Apr 13, 2021 | BDC Blog, Sales Blog
With each phone call that we make, the goal is the same: get the customer on the phone, then get them to come in and buy a car. When you are communicating with your customer, it is very important to take a step back and find out who you’re servicing. If...
by Corbyn Denson | Apr 5, 2021 | Sales Blog
For years, dealerships have used the “we need your trade” line to drive traffic into the showroom, feigning a shortage of used vehicles. While dealers have always had a need for quality trades, COVID-19 has created a real shortage of...
