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About Greg Wells

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So far Greg Wells has created 55 blog entries.

Is Your BDC Manager a Coach or a Cop?

    BDC Agents are not sales people! You BDC agents work in an environment that is vastly different from the sales floor.  Whether it be on desks in the open or in cubicles, the face to face with the customer is almost all together removed.  Not only this, but you have to keep in [...]

By | 2018-07-07T22:53:32+00:00 January 27th, 2017|Uncategorized|0 Comments

AllCall and VeriShow Partner to Provide Omni-channel Online Engagement

VeriShow a leading developer of real-time communications technology, today announced a partnership agreement with AllCall Multi-Channel Outsource BDC.  As part of the agreement, AllCall will utilize VeriShow’s industry leading real-time communications platform-as-a-service (PaaS), as the digital messaging platform for their agents. This new partnership will create a unique automotive interactive experience and enhance the way virtual agents [...]

By | 2015-12-31T02:01:41+00:00 December 17th, 2015|Uncategorized|0 Comments

Your Constant Value Proposition

Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant and therefore your constant value proposition is customer service. Good or bad, it tells customers how you truly feel about them [...]

By | 2015-05-24T23:06:19+00:00 May 24th, 2015|BDC, Training|0 Comments

Delivering Exceptional Emails

Every day almost 300 billion emails are sent worldwide. That's a lot of email. With any email we send, we're hoping two things happen. First of all.our email get's past the spam filter and into the recipients inbox. Next we want the email to be read! And finally, we want the customer to take action. [...]

By | 2015-05-24T21:45:52+00:00 May 24th, 2015|Uncategorized|0 Comments

Your BDC Profit Center

Many dealers I meet think of their business development center as a way to handle phone calls and respond to Internet leads. Of course, in a perfect world, every legitimate lead would go directly to a trained salesperson. But they are often too busy to answer the phone and sort through emails; in any case, [...]

By | 2015-03-10T18:27:16+00:00 March 10th, 2015|BDC|0 Comments

13 Ways to Make Sure Your BDC Fails!

Maybe it’s because I’m in the BDC business that it seems like a lot of dealerships are trying to get in to the BDC business. If you are one of them this article is for you. With tongue in cheek here are my top thirteen ways to make sure your BDC fails. 13. Try it [...]

By | 2015-03-11T02:20:39+00:00 March 9th, 2015|Uncategorized|0 Comments

Do your agents have southern accents?

Although our Sales BDC is located in Kentucky, most of our agents do not have a heavy southern accent. A potential agents phone voice is the first thing we analyze when recruiting an agent. Our service BDC in Iowa uses the same guidelines but the accents in Iowa are much less noticeable than the south, [...]

By | 2014-12-13T00:05:42+00:00 December 13th, 2014|FAQ's|0 Comments

How do you use video?

Our favorite way to use video is one-off personalized videos to prospects and customers. It really adds a memorable element to our relationship with the customer and has positive impact on connection rates. We also use more generic videos with some editing. We can put your logo on the video and the callback number on [...]

By | 2014-12-12T23:47:38+00:00 December 12th, 2014|FAQ's|0 Comments