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The AllCall Blog

The First Step: Identify Your Customer

The First Step: Identify Your Customer

With each phone call that we make, the goal is the same: get the customer on the phone, then get them to come in and buy a car. When you are communicating with your customer, it is very important to take a step back and find out who you’re servicing!

Top Ten Outsourced BDC Must-Haves

Top Ten Outsourced BDC Must-Haves

Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and sometimes the logistics and onboarding can be a daunting project. Whether you’re considering an outsourced...

Does Your Receptionist Suck?

Does Your Receptionist Suck?

Picture this: A customer, “John Doe,” is just beginning his shopping process, so he starts by investigating dealerships in his area. A quick Google search yields three stores nearby, all with positive reviews and robust inventories. Most customers would submit an internet lead and begin working with a salesperson or BDC agent, but John is old fashioned. He wants to bypass the internet process, preferring to call the dealership directly. In this event, the first contact he would have with each dealership would be the with receptionist or switchboard operator. 

What is an Omni-Channel BDC?

What is an Omni-Channel BDC?

Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels of communication. This demand has forced a transformation of the role of a BDC, creating a new classification called an “Omni-Channel BDC.” 

Richie Bello’s Presidents Day – LIVE Panel on Virtual vs Traditional BDC 

Richie Bello’s Presidents Day – LIVE Panel on Virtual vs Traditional BDC 

Monday’s LIVE BDC panel will cover the pros and cons of virtual versus in house BDC departments. The trend with COVID 19 impacted the use of virtual, and many dealers who went virtual BDC with COVID 19 may keep going in that direction. However, when is it better to keep it under your roof? This panel promises to take you through the paces and help you decide what’s best for you. 

Your Constant Value Proposition

Your Constant Value Proposition

  Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant, therefore your...

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership from the Puzzle People  It happened one Thanksgiving Day. My Mom, and her sisters, gathered around the dining room table and placed a 1000-piece jigsaw puzzle. I’d seen them do it every Thanksgiving Day of my life. They were a...

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