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The AllCall Blog
Eight Cylinders of the BDC: Acquisition
Lead acquisition is at the heart of BDC success. The quality and quantity of your leads have as much impact on BDC success as the teams and campaigns. The lead mix, as we call it, is like a recipe for a healthy close rate, ROI and overall BDC performance. A calculated...
Eight Cylinders of the BDC: Campaigns
Campaigns are essential to BDC and showroom success. Most campaigns fall in to one of two categories: conquest or retention. There are also peripheral processes that support the BDC like data collection, the reception process of BDC appointments in the showroom and service lane, and database maintenance.
Eight Cylinders of the BDC: Customer Experience
In the ever-changing automotive industry customer service is your only constant value proposition. All customer interactions matter. Customers will spend more, travel farther, and wait longer simply to have an excellent experience.
Eight Cylinders of the BDC: Culture
In the first blog on the Eight Cylinders of the BDC, we established that a successful and profitable BDC starts with the team. To perform at a high level, BDCs need high level performers. The BDC needs high-level performers on the frontline as well. BDC success lays...
Eight Cylinders of the BDC: Building Your Tiger Team
Just like an engine, any highly effective and profitable BDC is made up of eight cylinders. If one cylinder malfunctions, the rest are obsolete. These critical elements of your Business Development operation work together to deliver concierge-level service to your...
Is Your BDC Manager a Coach or a Cop?
Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and everything they say is leading the customer towards a signature on a dotted line. BDC Agents may have the...
The First Step: Identify Your Customer
With each phone call that we make, the goal is the same: get the customer on the phone, then get them to come in and buy a car. When you are communicating with your customer, it is very important to take a step back and find out who you’re servicing!
Need Used Car Inventory? Everyone Loves an Upgrade
For years, dealerships have used the “we need your trade” line to drive traffic into the showroom, feigning a shortage of used vehicles. While dealers have always had a need for quality trades, COVID-19 has created a real shortage of...
Top Ten Outsourced BDC Must-Haves
Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and sometimes the logistics and onboarding can be a daunting project. Whether you’re considering an outsourced...
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