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The AllCall Blog

Does Your Receptionist Suck?

Does Your Receptionist Suck?

Picture this: A customer, “John Doe,” is just beginning his shopping process, so he starts by investigating dealerships in his area. A quick Google search yields three stores nearby, all with positive reviews and robust inventories. Most customers would submit an internet lead and begin working with a salesperson or BDC agent, but John is old fashioned. He wants to bypass the internet process, preferring to call the dealership directly. In this event, the first contact he would have with each dealership would be the with receptionist or switchboard operator. 

What is an Omni-Channel BDC?

What is an Omni-Channel BDC?

Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels of communication. This demand has forced a transformation of the role of a BDC, creating a new classification called an “Omni-Channel BDC.” 

Richie Bello’s Presidents Day – LIVE Panel on Virtual vs Traditional BDC 

Richie Bello’s Presidents Day – LIVE Panel on Virtual vs Traditional BDC 

Monday’s LIVE BDC panel will cover the pros and cons of virtual versus in house BDC departments. The trend with COVID 19 impacted the use of virtual, and many dealers who went virtual BDC with COVID 19 may keep going in that direction. However, when is it better to keep it under your roof? This panel promises to take you through the paces and help you decide what’s best for you. 

Your Constant Value Proposition

Your Constant Value Proposition

  Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant, therefore your...

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership from the Puzzle People  It happened one Thanksgiving Day. My Mom, and her sisters, gathered around the dining room table and placed a 1000-piece jigsaw puzzle. I’d seen them do it every Thanksgiving Day of my life. They were a...

The Value of an Appointment

The Value of an Appointment

Do you know the true value of an appointment? What are you doing to ensure you’re setting quality appointments? Without an in-depth business development plan, you’re wasting time and money and your customers are seeking out more personalized showroom experiences elsewhere. Luckily, we’ve made the mistakes for you, and have come up with a solution to maximize show rates, close rates, and customer satisfaction. After all, the purpose of a BDC is to create quality showroom traffic through daily appointment-setting practices. 

COVID-19 and Connection Rates

COVID-19 and Connection Rates

It’s common knowledge that COVID-19 has affected everything in our lives. Whether it’s a trip to the grocery store, sending your kids back to school, or even just watching TV… nothing is the same anymore. In the automotive world, we’ve developed a love/hate...

Is Your Pipeline In Your Blind Spot?

Is Your Pipeline In Your Blind Spot?

Your sales process only serves about 20% of your prospects. The rest are in your pipeline. What processes do you have in place to make sure your pipeline is getting the needed attention to turn more prospects in to customers? Here are some tips we’ve found to be very effective in mining your pipeline. It starts with management. It’s natural to overlook the pipeline. When you turn on a faucet, do you think about the hidden pipes in the wall? Salespeople and BDC agents tend to focus on what’s in front of them (fresh ups, fresh leads, phone ups) but customers that are non-responsive or “not ready to buy” are viable prospects and require a multi-step PROCESS to nurture these customers. It’s up to managers to thoroughly review the  pipeline with sales and BDC reps.

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