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Agent Readiness: How We Manage Your Leads

Agent Readiness: How We Manage Your Leads

In today's competitive market, inbound sales leads require agent readiness. Achieving readiness during all business hours is a big challenge. As an extension of your team, AllCall provides solutions to this challenge.   Internet leads - We take a two stage...

Is Your BDC Manager a Coach, or a Cop?

Is Your BDC Manager a Coach, or a Cop?

    BDC Agents are not sales people! You BDC agents work in an environment that is vastly different from the sales floor.  Whether it be on desks in the open or in cubicles, the face to face with the customer is almost all together removed.  Not only this,...

Your BDC Profit Center

Your BDC Profit Center

Many dealers I meet think of their business development center as a way to handle phone calls and respond to Internet leads. Of course, in a perfect world, every legitimate lead would go directly to a trained salesperson. But they are often too busy to answer the...

13 Ways to Make Sure Your BDC Fails!

13 Ways to Make Sure Your BDC Fails!

Maybe it’s because I’m in the BDC business that it seems like a lot of dealerships are trying to get in to the BDC business. If you are one of them this article is for you. With tongue in cheek here are my top thirteen ways to make sure your BDC fails. 13. Try it...

Burn Your Templates – 10 Tips To Awesome Emails

Burn Your Templates – 10 Tips To Awesome Emails

Effectively communicating with your online customers via email is extremely important. The battle of the inbox is a tough one to begin with, and if you are fortunate enough to get your email opened it needs to be awesome or it gets deleted. People don’t flag spam and...

Great Internet Dealers Are Great CRM Dealers

Great Internet Dealers Are Great CRM Dealers

When I think about dealers who are really successful, especially in their Internet and BDC operations, there are certainly many common denominators. They have great people, sound processes, exciting tactics, accountability and a clear-cut CRM strategy. But the...

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