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Your Constant Value Proposition

Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant and therefore your constant value proposition is customer service. Good or bad, it tells customers how you truly feel about them [...]

By | 2015-05-24T23:06:19+00:00 May 24th, 2015|BDC, Training|0 Comments

Your BDC Profit Center

Many dealers I meet think of their business development center as a way to handle phone calls and respond to Internet leads. Of course, in a perfect world, every legitimate lead would go directly to a trained salesperson. But they are often too busy to answer the phone and sort through emails; in any case, [...]

By | 2015-03-10T18:27:16+00:00 March 10th, 2015|BDC|0 Comments