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What is an Omni-Channel BDC?

What is an Omni-Channel BDC?

Your customers are demanding, and they’re in transaction mode. They want faster service and the ability to do more online with knowledgeable agents who can serve them across all channels of communication. This demand has forced a transformation of the role of a BDC,...
Your Constant Value Proposition

Your Constant Value Proposition

  Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant, therefore your...
A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership from the Puzzle People  It happened one Thanksgiving Day. My Mom, and her sisters, gathered around the dining room table and placed a 1000-piece jigsaw puzzle. I’d seen them do it every Thanksgiving Day of my life. They were a...
The Value of an Appointment

The Value of an Appointment

Do you know the true value of an appointment? What are you doing to ensure you’re setting quality appointments? Without an in-depth business development plan, you’re wasting time and money and your customers are seeking out more personalized showroom...
COVID-19 and Connection Rates

COVID-19 and Connection Rates

It’s common knowledge that COVID-19 has affected everything in our lives. Whether it’s a trip to the grocery store, sending your kids back to school, or even just watching TV… nothing is the same anymore. In the automotive world, we’ve developed a love/hate...