859-209-3694 contact@myallcall.com

Blog

BDC Blog
Eight Cylinders of the BDC: Campaigns

Eight Cylinders of the BDC: Campaigns

Campaigns are essential to BDC and showroom success. Most campaigns fall in to one of two categories: conquest or retention. There are also peripheral processes that support the BDC like data collection, the reception process of BDC appointments in the showroom and service lane, and database maintenance. 

Eight Cylinders of the BDC: Culture

Eight Cylinders of the BDC: Culture

In the first blog on the Eight Cylinders of the BDC, we established that a successful and profitable BDC starts with the team. To perform at a high level, BDCs need high level performers. The BDC needs high-level performers on the frontline as well. BDC success lays...

The First Step: Identify Your Customer

The First Step: Identify Your Customer

With each phone call that we make, the goal is the same: get the customer on the phone, then get them to come in and buy a car. When you are communicating with your customer, it is very important to take a step back and find out who you’re servicing!

Top Ten Outsourced BDC Must-Haves

Top Ten Outsourced BDC Must-Haves

Outsourcing your BDC is a big decision. It takes an immense amount of trust to allow a third party to handle your customers and make calls on your behalf, and sometimes the logistics and onboarding can be a daunting project. Whether you’re considering an outsourced...

Does Your Receptionist Suck?

Does Your Receptionist Suck?

Picture this: A customer, “John Doe,” is just beginning his shopping process, so he starts by investigating dealerships in his area. A quick Google search yields three stores nearby, all with positive reviews and robust inventories. Most customers would submit an internet lead and begin working with a salesperson or BDC agent, but John is old fashioned. He wants to bypass the internet process, preferring to call the dealership directly. In this event, the first contact he would have with each dealership would be the with receptionist or switchboard operator. 

Archives

Let’s work together

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean eleifend bibendum dignissim. Curabitur et metus at lorem volutpat sollicitudin.

Follow us