Although our Sales BDC is located in Kentucky, most of our agents do not have a heavy southern accent. A potential agents phone voice is the first thing we analyze when recruiting an agent. Our service BDC in Iowa uses the same guidelines but the accents in Iowa are much less noticeable than the south, [...]
We will text through a legitimate CRM tool or other desktop tools with an opt-out feature.
We use a Logitech C525 HD Webcams and Covideo as our production and delivery tool.
Our favorite way to use video is one-off personalized videos to prospects and customers. It really adds a memorable element to our relationship with the customer and has positive impact on connection rates. We also use more generic videos with some editing. We can put your logo on the video and the callback number on [...]
Our entire management team has dealership experience but not all of our agents. However, we have no found this to be an inhibitor to success. Our agent selection process is extensive and we know what we're looking for.
We started AllCall in November 2012. Our first client was Best Rate Auto Sales and they are still with us. Our consulting business began in July 2009 and since then we have worked with over 100 dealers in their Business Development Operations.
Yes. We offer complete CRM integration to our processes including templates, building follow up schedules, scripts and business rules for all inbound and outbound campaigns.
We always create a customized call guide for every client and every call type. We upload these call guides to your CRM if the CRM has that capability.
We set up a dynamic caller ID number local to your dealership. Using a unique code when we dial your customers, your designated local number will appear in their caller ID along with your Dealerships name. The same number is used as a callback number and when dialed by your customer, rings to AllCall and [...]
They are more certified than specialized. We need agents who can do anything that's in front of us. Our agents graduate in scale on types of calls they are certified to make. For example, a new agent may begin with outbound service CSI calls and work they way up to unsold showroom calls, outbound internet [...]