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Eight Cylinders of the BDC: Campaigns

Eight Cylinders of the BDC: Campaigns

Campaigns are essential to BDC and showroom success. Most campaigns fall in to one of two categories: conquest or retention. There are also peripheral processes that support the BDC like data collection, the reception process of BDC appointments in the showroom and service lane, and database maintenance. 

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership

A Thanksgiving Day Lesson in Leadership from the Puzzle People  It happened one Thanksgiving Day. My Mom, and her sisters, gathered around the dining room table and placed a 1000-piece jigsaw puzzle. I’d seen them do it every Thanksgiving Day of my life. They were a...

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