Well it's March Madness and one of the most familiar voices this time of year is Dick Vitale. What if Dickie V were your sales manager? He'd tell you when you can't set an appointment with a phone up, to get a TO baby! Customers shopping you on the phone or online are in [...]
All dealerships conduct training. It comes in many forms with varying frequency. No matter how the training is done though; internally, externally, virtually, classroom style or online, an immediate question arises when the training ends. How will you make it stick? Does the training have the groundswell support and commitment needed to meet the objectives [...]
About one in four people in America are Millennials. Born between 1980 and 2000, these 20 something year-olds aren’t car crazy and they sure aren’t crazy about the traditional car buying experience. In the next ten years or so this generation will represent about 75% of all cars sold. Here are a few things you [...]