by Greg Wells | Jan 27, 2017 | Staffing Blog
BDC Agents are not sales people! You BDC agents work in an environment that is vastly different from the sales floor. Whether it be on desks in the open or in cubicles, the face to face with the customer is almost all together removed. Not only this,...
by Greg Wells | Mar 9, 2015 | BDC Blog, Staffing Blog
Maybe it’s because I’m in the BDC business that it seems like a lot of dealerships are trying to get in to the BDC business. If you are one of them this article is for you. With tongue in cheek here are my top thirteen ways to make sure your BDC fails. 13. Try it...
by Greg Wells | Feb 17, 2013 | BDC Blog, Staffing Blog
Connecting with Internet leads on the first day is very important. It can improve overall close rate by 300% In a recent review, we found customers we reached on the first day had a 30 day close rate 15% or higher compared to leads we connected with day two or later...
