by Greg Wells | May 4, 2021 | BDC Blog, Staffing Blog
In the first blog on the Eight Cylinders of the BDC, we established that a successful and profitable BDC starts with the team. To perform at a high level, BDCs need high level performers. The BDC needs high-level performers on the frontline as well. BDC success lays...
by Greg Wells | Apr 27, 2021 | BDC Blog, Staffing Blog
Just like an engine, any highly effective and profitable BDC is made up of eight cylinders. If one cylinder malfunctions, the rest are obsolete. These critical elements of your Business Development operation work together to deliver concierge-level service to your...
by Greg Wells | Apr 20, 2021 | BDC Blog, Leadership Blog, Staffing Blog
Your BDC Agents work in an environment that is vastly different from the sales floor. Sales reps are hard-wired to work a deal from the cradle to the grave, and everything they say is leading the customer towards a signature on a dotted line. BDC Agents may have the...
by Greg Wells | Mar 10, 2021 | BDC Blog, Sales Blog, Staffing Blog, Training
Picture this: A customer, “John Doe,” is just beginning his shopping process, so he starts by investigating dealerships in his area. A quick Google search yields three stores nearby, all with positive reviews and robust inventories. Most customers would submit...
by Greg Wells | Jan 27, 2017 | Staffing Blog
BDC Agents are not sales people! You BDC agents work in an environment that is vastly different from the sales floor. Whether it be on desks in the open or in cubicles, the face to face with the customer is almost all together removed. Not only this,...
by Greg Wells | Mar 9, 2015 | BDC Blog, Staffing Blog
Maybe it’s because I’m in the BDC business that it seems like a lot of dealerships are trying to get in to the BDC business. If you are one of them this article is for you. With tongue in cheek here are my top thirteen ways to make sure your BDC fails. 13. Try it...
