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Training

Your Constant Value Proposition

Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant and therefore your constant value proposition is customer service. Good or bad, it tells customers how you truly feel about them [...]

By | 2015-05-24T23:06:19+00:00 May 24th, 2015|BDC, Training|0 Comments

Process Drivers: Making Training Stick

All dealerships conduct training. It comes in many forms with varying frequency. No matter how the training is done though; internally, externally, virtually, classroom style or online, an immediate question arises when the training ends. How will you make it stick? Does the training have the groundswell support and commitment needed to meet the objectives [...]

By | 2013-11-02T03:23:36+00:00 October 10th, 2013|Selling, Training|0 Comments