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Your Constant Value Proposition

Your customers are demanding. They want faster service, knowledgeable representatives, personalized treatment and a fair price. They want to communicate over multiple channels and they want information now. This pressure from customers is constant and therefore your...

Process Drivers: Making Training Stick

All dealerships conduct training. It comes in many forms with varying frequency. No matter how the training is done though; internally, externally, virtually, classroom style or online, an immediate question arises when the training ends. How will you make it stick?...