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Customer Experience Quality Control and Assurance Solutions

Customer Experience Quality Control and Assurance Solutions 2019-09-09T15:36:40+00:00

 

 

My BDC Coach – Why mystery shop with fake leads? My BDC Coach critiques real leads and provides specific feedback for improvement or praise for a job well done.  The AllCall BDC Coaches will score leads and phone calls weekly and conduct a “Coaches Call” once a week to review employee performance.  Detailed reporting on each employee provides scoring on each lead along with dealership rolling averages.

Survey Pro – Inspect what you expect: Survey Pro provides the Quality Control measures needed in a competitive market.   Acquire the information you desire, not what the OEM dictates, with customizable surveys which allow you to monitor how well your team is executing dealer processes with detailed reporting.

– AllCall certified agents provide our clients with priceless information to act on.   Sold customer, unsold showroom visitor and service lane surveys provide a close look at your customers’ experience and employee performance.