Our secret sauce, without question, is our people!
We hire smart people with passion and train them to excel.
Agent Retention has been over 80% each of our 8 years and as high as 94% in a single year. This is rarely if ever duplicated in a dealership.
As a result, teams of AllCall agents assigned to a dealership regularly average over three years experience.
AllCall agents become an extension of your team. They communicate directly with your managers, build relationships and work with your team to help the dealership sell and service more cars.
Agent certification significantly contributes to our success.
AllCall gents certify in three separate modules:
- Brilliant at the Basics
- Inbound Sales and Service
- Outbound Sales and Service
Why do agents value certification?
Employees are compensated for certification and further compensated when they get certified in modules out side their core work module. In addition their manager needs 100% agent certification on their team to qualify for bonuses.
Not only do agents have to pass the certification tests with a minimum 90% grade, but they have to maintain a rolling 30 day average of 85% or higher on their scored calls to keep their certification. If an agent slips below that minimum standard, they lose their certification and the compensation for at least a month and re-certify when their rolling 30-day average is above 85%.
Our managers set the tone and make the magic happen.
Allcall managers are extremely hands-on and engage agents multiple times on a daily basis. Every agent has a clear goal for the day and is knowledgable about the goals and targets we set for our clients. Managers also work leads, take calls, and hot TO’s from their agents. Their job description is simply to help their agents hit their goals.