BDC Best Practices
Calls, Clicks, and Chats
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Where Marketing Ends, Process Begins.
The seamless integration of marketing and BDC (Business Development Center) processes is more than just a strategy – it is a necessity because where marketing ends, the process begins. For
Beyond the Front Line: How a Service BDC Transforms Operations
The primary benefit of a service BDC is to take the phone pressure off the front line advisors and customer facing support members such as receptionists or a cashier. This
Phone Etiquette Creates Lasting Impressions
First impressions are everything. From the moment a customer reaches out to a dealership, their experience sets the tone for the entire interaction. Phone etiquette is an impactful aspect of
Service BDC’s Improve Customer Experience
Your customers are demanding. Whether they are seeking a new vehicle or scheduling a service appointment, customers want speed, convenience, knowledgeable reps, and friendly service. The car business is evolving,
A BDC QA Process in 25 Easy Steps (Just kidding, there are only 7)
In a highly effective and profitable BDC, the significance of Quality Assurance (QA) cannot be overstated. A well-structured QA process is the cornerstone of ensuring that every customer interaction meets
Navigating Peak Times in the Service BDC
For a Service BDC, understanding and managing peak times for inbound calls is essential. Peak times often coincide with high call volumes, presenting both challenges and opportunities for service centers.
