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About AllCall

About AllCall 2019-09-09T14:06:44+00:00
AllCall Multi-Channel Outsource BDC

AllCall Merchants Auto Team circa 2017

AllCall is a multi-channel contact center serving auto, RV, motorcycle and water sport dealerships in the US and Canada.  Located in Danville, KY, AllCall provides sales and service solutions in all areas of business development

Make AllCall an extension of your team. AllCall solutions give our clients flexibility and support to sustain a positive customer experience every time the phone rings.  AllCall’s outbound services drive incremental sales, higher grosses and higher CSI indexes.  While our inbound expert phone handling provides the support your team needs.

Founded by Greg Wells in November 2012, AllCall sales BDC opened in Kentucky with 2 employees followed by establishment of a service BDC in West Des Moines in May of 2014.  In 2015, AllCall consolidated sales and service operations under one roof in our current facility in Danville.

AllCall is a great place to work! From the start, seven years ago, our turnover is less than 5% per year.  Testimony to the great work environment.  We give our employees the training, resources, technology and support they need to succeed.

With low turnover, we consequently have very experienced agents!  Several have worked here over 5 years and many others have two to four years’ experience. That level of experience is hard to duplicate in a dealership business development center. 

AllCall has won the Dealer’s Choice Platinum Award for Outsource BDC 3 years in a row (2017/2018/2019).

We value family, a great work experience, concierge level service and continuous improvement 

AllCall’s values give our employees the empowerment to display their personality while following our guidelines for interacting with our clients and their customers.

We do what we say we do.  AllCall lives by that statement and clearly defines the mission of our employees.



About our Founder

Greg Wells

Greg spent 23 years working in the Lexington Kentucky market.  He started his first BDC in 1993 at Toyota Of Nicholasville.  In 2000 he moved to the Paul Miller Group as the Blue Oval Champion in addition to serving as corporate trainer and Business Development Manager.  As a member of the leadership team, Greg helped the dealership win its first Presidents Award since it opened in 1953.

Since leaving Paul Miller Ford in 2009, Greg has spent hundreds of days working in dealerships all over North America training and consulting.  He has taught all dealership personnel to use outstanding communication tactics to sell and service more cars.  Greg has also facilitated the launch, growth and improvement of some of the most effective and profitable BDC’s in North America.

Greg’s relaxed speaking style has made him a favored presenter at many events including Driving Sales Executive Summit, Digital Dealer, GM E-Summit 4.0, DigitalCON, Industry Summit, DealerSocket User Summit, and many 20 Groups and dealer operations.

Greg lives in Danville Kentucky with his wife Linda.  They have two sons and a granddaughter.

To contact Greg on any topic, anytime, shoot him a message below.

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